[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Is there any delivery cost?” tab_id=”1484652030151-41d816a1-ec06″][vc_column_text text_larger=”no”]

  • No. Marcalista does not charge you anything for delivery within Pakistan.
  • There are NO DELIVERY CHARGES at all for all the orders nationwide.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you offer Cash On Delivery (COD) Payment?” tab_id=”1629716607416-05e9f61d-07c3″][vc_column_text text_larger=”no”]

  • Yes! With Marcalista, Now you can pay through Cash On Delivery.
  • Moreover, you can make the payments online too.
  • However, Cash On Delivery option is not available internationally.
  • You can pick whichever option you are more convenient with.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you deliver all over the world?” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text text_larger=”no”]

  • Yes. Marcalista operates Worldwide.
  • However, Shipping charges may apply on overseas orders.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”How many times will the courier agent attempt to deliver my order in case I am unavailable or inaccessible to receive it?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text text_larger=”no”]Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the mobile number, shipping address, postal code, and country are mentioned clearly while placing an order.

On the second failed attempt, the item will be returned to us. At that point, you will be contacted by Marcalista’s Customer Support to get on the same page with you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the delivery time?” tab_id=”1484652030262-e10da133-51b0″][vc_column_text text_larger=”no”]

  • Order delivery takes 4-6 working days, depending on the availability of the product.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Section” tab_id=”1629716601206-ab63c216-0a77″][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”What means do you use to deliver the orders?” tab_id=”1″][vc_column_text text_larger=”no”]

  • Marcalista is partnered with multiple courier services including FedEx.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I track the delivery status of my order?” tab_id=”1484056430132-f06cc1b5-a7ca”][vc_column_text text_larger=”no”]Once your order is dispatched, you will be provided a Tracking ID for your order through email. You may also check the status of your order on our website with the help of the Order ID provided to you at the time of order placement.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is your Return & Exchange Policy?” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text text_larger=”no”]All products purchased from Marcalista  can be exchanged within 30 days only if:

  • The item(s) is defective or has missing accessories, wrong size/order/article issue at the time of delivery.
  • Customer must notify us within 3 days of delivery of order.

There are certain scenarios where it is difficult for us to consider exchanges such as scenarios include:

  • Product has been tampered.
  • Exchange request is made outside the specified time frame.
  • Product is damaged because of use.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I cancel my order?” tab_id=”1484057271889-b3b2ad15-15f7″][vc_column_text text_larger=”no”]You may cancel the order at any time before the order has been processed. And you will be notified via email/text once your order has been processed.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]